Collections Admin Specialist

Wilmington, Delaware, United States Full-time

Swift Financial provides small businesses with easy and fast access to working capital so they can purchase new equipment, hire new employees, and open new locations. We’re proud that we have helped thousands of business owners to realize their passion and dreams. And now we’re looking for a superstar Collections Admin Specialist who will thrive in our distinct culture.


Founded in 2011, Swift has consistently grown its customers and revenue year over year. And we’re just getting started. In addition to providing more than $1 billion in funding to small businesses, we have been recognized by J.D. Power for providing an “Outstanding Customer Service Experience” in the live phone channel. We have also partnered with industry leaders to develop radically new products. Our management team offers a depth of talent coming from the highest ranks of America’s most prestigious technology and financial services companies, including Amazon, American Express, Bank of America and Chase. Because our leadership has led and built great companies, we clearly understand the balance between delivering huge value to our customers, while also delivering unique advantages to our employees. The goal: create a fun, friendly and collaborative environment with amazingly bright, passionate and talented individuals. 


Our ideal candidate will bring passion and enthusiasm as well as creativity and a professional attitude (but not too stuffy), and an impressive background of working with senior leaders and helping them drive results.  


Department Overview:


At Swift Financial - The Collections Admin Specialist is responsible for contacting small business owners with overdue accounts to establish and negotiate a repayment agreement.  This is a role at Swift Financial that will allow you to assist in managing our profitability and make a difference daily.  As our business and our customers evolve, our Risk Mitigation / Collections Department evolves.  The Risk / Collections Department is continuing to develop new strategies to approach any challenges that may come our way.


As a Collections Admin Specialist at Swift Financial, you will:


  • Prepare legal demands to merchant processors and customers
  • Skip trace proper addresses and roles for demands that need to be sent
  • Prepare files for litigation
  • Prepare documents and address subpoena requests
  • Prepare proof of claims
  • Interact with Swifts’ contracted attorneys and their paralegals
  • Escalate any issues that may need to be addressed to a Swift contracted attorney
  • Prepare files for Swifts’ contracted third party collection agencies
  • Contact business owners to resolve payment issues
  • Perform deep skip traces and asset checks
  • Utilize independent judgment to analyze the merchant’s ability to pay and establish a repayment plan
  • Discuss alternative solutions based on a review of financial and bank statements
  • Perform creative skip tracing techniques to locate customers
  • Document all communications with business owners related to discoveries and investigations
  • Assist in other areas of the company, as needed, to ensure service levels and financial targets are exceeded

Qualifications for success:


  • Bachelor’s degree in a business related major required
  • Strong persuasion and negotiation skills
  • Excellent oral and written communication skills
  • Ability to multi-task with attention to detail
  • Maintain composure under pressure and in confrontational situations
  • Willingness to work flexible hours and additional hours as required
  • Ability to work within a team setting with all levels of the organization
  • Proficient PC user, including experience with Microsoft Office suite


What we offer you:

  • An innovative, collaborative workplace, with smart, curious and driven teammates pushing you and cheering you on
  • A positive and empowered culture where you are encouraged to make a difference
  • Ability for advancement within a high-growth financial technology company
  • A fun, bright, open plan office environment ... including break out areas to blow off steam
  • First-rate medical/dental/vision insurance, flex spending plan, disability and life insurance
  • 401k Match
  • Tuition Reimbursement
  • Stock options
  • Flexible vacation and holiday schedule
  • Mobile tools and technology for remote access
  • Fully stocked kitchen with healthy snacks and drinks
  • Friday lunches provided and happy hour



Legendary NBA coach Phil Jackson said "The strength of the team is each individual member. The strength of each member is the team." If playing an active support role for one of the most amazing leadership teams in the market gets you excited, please check us out at